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Exchanges

EXCHANGE POLICY

What items are exchangable?

  • Within 30 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • In the original packaging

 What items are non-exchangable?

  • Items that are marked Final Sale on their product pages

Are there any charges for return?

  • There are no return fees
  • Original shipping charges are non-refundable
  • You are responsible for return shipping charges

How do I return?

  • Go to https://poppy.myreturnscenter.com/ or click Begin Exchange
  • Enter your order number and email address in the fields and click Start a Return (Don't worry, it says that, but you're really beginning your exchange)
  • Follow the screen instructions and select the items you want to exchange
  • You will get a confirmation email with shipping guidelines

    How soon will I get my refund?

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
    • Your exchange will be processed, and your new shoes will be shipped within 10 business days.

    RETURN INSTRUCTIONS

    1. Pack all the exchanged items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box. 
    2. Go to local post office, or another courier, to ship the package. Exchange address for the package:
    Poppy Lifestyle 
    PO Box 134 
    Gunter TX, 75058
    1. You should keep your tracking number provided by the courier.
    2. You will receive an email as soon as we receive your items, and when your new items are shipped.
      Begin Exchange

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